Service Advisor

Martin Automotive Group•Ontario, CA

13d•$65,000 - $100,000

About The Position

Martin Automotive Group is seeking a Service Advisor to join the team at its Subaru of Ontario location. The company attributes its continued success and future growth to its employees. The Service Advisor greets customers, gathers customer and vehicle information, documents reported symptoms, recommends maintenance, prepares repair estimates, monitors vehicle progress, keeps customers updated, verifies invoices, and explains completed work and charges.

Requirements

High school diploma or GED.
Proven record of achieving exceptional customer satisfaction.
At least 1 year of experience as a Service Advisor, Assistant Lane Manager, or Service Consultant; manufacturer experience.
Above-average energy level.
Desire for a long-term career with a growing organization.
Personal and professional integrity.

Nice To Haves

Bilingual skills are preferred but not required.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend needed maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.