Service Advisor

Lithia & Driveway • Las Vegas, NV

18d

About The Position

The Service Advisor initiates automotive services and repairs by determining vehicle performance problems and customer service requests. This role verifies warranty and service-contract coverage and maintains customer records. It serves as the liaison between customers and technicians, ensuring technicians understand customer needs and customers understand required and recommended services and repairs. The Service Advisor prepares cost estimates for materials, supplies, and labor, calculates customer payments including deductibles, prepares repair orders, obtains approval signatures, and enters orders into the service database. The role communicates additional repair needs identified during vehicle inspections, administers manufacturer warranties for qualifying repairs, and keeps customers informed about service specials, completion times, and expenses.

The position is with Sahara Chrysler Dodge Ram. The stated shop hours are Monday through Friday, 7 a.m. to 6 p.m., and Saturday, 7 a.m. to 2 p.m. The schedule is flexible, with one day off during the week and Sundays off. Monthly pay is listed as $7,000–$12,000.

Requirements

• High school graduate or equivalent.
• Must be 18 years or older.
• Valid driver's license in the state of residence and an acceptable driving record.
• Basic mechanical understanding of an automobile.
• Team player focused on providing exemplary customer service.

Nice To Haves

• Previous Service Advisor experience is preferred.
• Prior experience as an automotive technician is a plus.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and customer service requests.
• Verify warranty and service-contract coverage and maintain customer records.
• Act as liaison between customers and technicians, ensuring customer needs are understood by technicians and services or repairs are explained to customers.
• Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
• Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
• Communicate additional repair and service needs to customers based on vehicle inspections.
• Administer manufacturer warranties for qualifying vehicle repairs.
• Keep customers informed about service specials, completion times, and service expenses.

Benefits

• Medical, dental, and vision plans
• Paid holidays and paid time off
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED