Service Advisor

Allegiance Trucks • Warwick, RI

23d

About The Position

Allegiance Trucks is hiring a Service Advisor to manage the shop’s workflow and schedule and help coordinate customer communications, service-team activities, and repair-order progress. The role includes advising customers about service changes and delivery times, coordinating parts availability, documenting repair needs and services, monitoring repairs, handling telephone inquiries, and reviewing repair orders to ensure work is complete. The position may also assist with other projects as needed.

Requirements

• High school diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.

Nice To Haves

• Familiarity with auto and trucking.

Responsibilities

• Manage and oversee the shop’s workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team on parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems and causes discovered, and required repairs and services.
• Check on repair progress throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

Benefits

• Competitive starting pay.
• Medical, dental, and vision plans.
• Complimentary life insurance policy and several other voluntary coverage options.
• Generous paid time off, including vacation, sick time, and floating holidays.
• 401(k) with company match.
• Additional training and support for continued advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED