Service Advisor

Ghent Motor Company•Greeley, CO

78d•Onsite

About The Position

Ghent Motors is seeking a Service Advisor to help expand its growing Service department. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

Requirements

Previous experience as a Service Advisor
Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Excellent oral and written communication skills
Team player
Must have a valid driver’s license
Ability to learn new technology, repair and service procedures and specifications
Able to operate electronic diagnostic equipment

Responsibilities

Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.