Service Advisor

Sun Auto Tire and Service•Little Rock, AR

14d

About The Position

The Sales & Service Advisor is an important customer-facing role in an automotive service and tire shop. The advisor greets customers, listens to vehicle concerns, recommends suitable products and services, and guides customers through the service process from check-in to checkout. The role involves explaining maintenance, repair, tire, warranty, and financing options; preparing estimates and work orders; communicating service updates; and coordinating with technicians and store leadership to keep work on track. Paid training is provided on the company’s products, services, and customer-support tools. The position offers opportunities to advance into Assistant Store Manager, Store Manager, and other field leadership roles.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and capable of managing multiple priorities professionally.
Professional appearance and ability to represent the brand positively.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments and verify parts availability.
Follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.