Service Advisor

New Motors Ford • Girard, PA

47d • $60,000 - $90,000 • Onsite

About The Position

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience.

Requirements

• Excellent communication skills
• Organizational skills
• Strong understanding of automotive services

Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer concerns and clearly explain the services needed
• Provide accurate and timely updates to customers on their vehicle's status
• Write detailed repair orders based on customer concerns and technician diagnoses
• Schedule service appointments and ensure efficient workflow in the service department
• Recommend maintenance services based on the manufacturer's guidelines and customer history
• Maintain accurate customer and vehicle records in the dealership's system
• Ensure all repair orders are complete and properly documented for warranty claims and audits
• Coordinate with technicians and parts departments to ensure timely completion of repairs
• Act as a bridge between the customer and the service team to facilitate clear communication

Benefits

• Competitive compensation package, ranging from $60,000 to $90,000 per year
• Health, dental, and vision insurance including Employer Match
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicle purchases and services
• 401k with match
• Robust medical benefits with MAJORITY match contributed from ownership
• Newly renovated facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed