Service Advisor

Luxury Automotive Group • Greenville, SC

48d • Onsite

About The Position

Nissan Greenville is a private, family-owned Luxury Automotive Dealership committed to delivering a first-class customer experience. We are a high-volume location with strong community ties and a modern digital-first approach to automotive retail. We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives. Our Dealership is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd.

Requirements

• High school diploma or the equivalent
• Authorized to work in the USA for any employer
• All applicants must have a current and valid driver’s license, acceptable driving record, and must be insurable under our garage-keepers policy standards
• Effective communication and problem solving
• Basic mathematical skills using American units of measure
• Employees must strictly adhere to all mandatory safety protocols and PPE requirements.

Nice To Haves

• Previous experience as a Service Advisor is preferred

Responsibilities

• Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, and de-escalate issues.
• Effectively communicate with service customers.
• Ask questions and test drive client cars in order to provide technicians with essential information.
• Accurately record maintenance and/or repairs needed.
• Set realistic expectations and keep clients updated with timely progress reports.
• Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.
• Advise customers on the care of their cars; show value in our recommended maintenance plan.
• Present the need for additional work when necessary and explain the details, including the additional cost and time consideration.
• Handle telephone inquiries regarding work in process, appointments, and general questions.
• Return phone, email, and text messages promptly.
• Greet clients when they pick-up their vehicle from service.
• Review work performed; explain charges and coverage.
• Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
• Proactively communicate potential issues with management, technicians, parts personnel, and other departments in order to provide the best possible customer experience and fix-it right the first time.
• All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.

Benefits

• Competitive pay
• Health, health savings account, dental, vision insurance, auxiliary benefits available for full time employees
• Holidays and paid time off
• Get paid weekly by direct deposit
• 401(k) with company match available
• Employee pricing on vehicles and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED