Service Advisor

Hall Imports LLC•Brookfield, WI

15d•$50,000 - $80,000

About The Position

Hall Imports is seeking a motivated, customer-focused Service Advisor to serve as the primary connection between customers and service technicians and help deliver an exceptional service experience. The role is open to candidates with automotive experience as well as those looking to build a long-term career in the industry; paid training and onboarding support are provided. The position is part of a supportive, team-oriented environment with opportunities for career growth and advancement. The schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m. Hall Imports is a family-owned Volkswagen and Mazda dealership with over 100 years of automotive excellence. The company describes its work environment as positive, clean, and team-focused, and is committed to maintaining a workplace free from discrimination and harassment.

Requirements

Valid driver's license with a clean driving record.
High school diploma or GED.
Strong communication, organizational, and multitasking skills.
Sales or service success with a customer-focused mindset.
Ability to work both independently and collaboratively.
Professional appearance and positive attitude.

Nice To Haves

Automotive service advising or customer service experience.

Responsibilities

Greet customers and provide prompt, professional, and friendly service.
Communicate customer vehicle concerns clearly to technicians.
Provide concierge-level customer support in person and by phone.
Schedule and dispatch repair orders to maximize technician productivity.
Maintain high customer satisfaction and service quality standards.
Explain vehicle service recommendations, warranties, and maintenance needs.
Assist with warranty claim processing and service department administration.
Maintain strong relationships with customers, team members, and manufacturer representatives.
Follow company policies, procedures, and safety standards.