Service Advisor

Luther Brookdale Chrysler Jeep Dodge•Brooklyn Park, MN

14d

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane and serve as the first point of contact. You will be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. The role includes greeting vehicle owners, explaining the repair process, and helping customers throughout their service visit. Applicants new to the automotive industry are welcome, particularly those with experience in customer service, retail sales, restaurants, or hospitality.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Excellent communication skills with customers.
Professional, well-groomed personal appearance.
Clean driving record.
Willingness to submit to a pre-employment background check, including a criminal background check, review of motor vehicle records, and verification of Social Security number.

Nice To Haves

Previous experience in customer service, retail sales, the restaurant industry, or hospitality; automotive experience is not required.

Responsibilities

Oversee the flow of the Drive Lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer’s experience and complete additional assignments that help the dealership make a positive impression.
Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers.
Distribute work efficiently between technicians.