SERVICE ADVISOR

SUBARU OF PORTLAND • Portland, OR

30d • Onsite

About The Position

Subaru of Portland, part of the O’Brien Auto Group, is hiring a full-time Service Advisor. The role is directly responsible for customer satisfaction regarding customer- and vehicle-related concerns and for completing designated administrative activities thoroughly and accurately. This is a commission-based position, paid monthly according to personal commissions, with percentages ranging from 5.5% to 10% based on production. The position follows a rotating schedule.

The ideal candidate is a team player with advising or service-writing experience, customer-service experience, and/or dealership experience. Candidates must hold a valid driver’s license and maintain an acceptable driving record under company policy. Offers are contingent on successful completion of a comprehensive background screening and motor vehicle record review. Subaru of Portland is an equal opportunity employer and a drug-free workplace.

Requirements

• Advising or service-writing experience, customer-service experience, and/or dealership experience.
• Valid driver’s license.
• Acceptable driving record in accordance with company policy.
• Successful completion of a comprehensive background screening and motor vehicle record review as a condition of employment.

Responsibilities

• Maintain customer satisfaction index ratings higher than the manufacturer, zone, or branch average.
• Complete tasks on time and as promised to customers, or notify customers when promised times cannot be met; under-promise and over-deliver.
• Maintain the dealership-prescribed standard for hours per customer repair order written.
• Follow applicable federal, state, and local regulations, including rules governing hazardous-waste disposal and OSHA Right-To-Know.
• Ensure all documents are accounted for.
• Accomplish the forecast established by the General Manager and Service Manager.
• Greet customers promptly and courteously, and let customers waiting in line know they will be helped soon.
• Communicate with service customers to determine mechanical problems and offer logical diagnostic services or repairs.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using service menus.
• Provide accurate estimates in accordance with Washington State automotive law for services or repairs sold, and offer to return old parts.
• When service costs cannot be established at reception, leave the order open and contact the customer later for approval.
• Ensure orders include proper customer and vehicle information, including mileage, delivery date, VIN, and phone number.
• Obtain properly documented telephone approval for add-on sales when customers are not at the dealership.
• Document repair-order changes and clearly record exact repair instructions, including the main reasons the vehicle was brought in.
• Ensure repair orders are legible and inspect each completed repair order for completeness, accurate pricing, and legibility.
• Attend regular weekly morning meetings.
• Escalate dealership customer concerns to appropriate management.
• Follow the service-drive dress code and maintain a neat appearance.
• Provide active delivery assistance to guests who need it.
• Perform other duties assigned by management.
• Maintain regular attendance and work cooperatively, positively, and professionally with all company personnel.
• Treat members of the public and customers courteously and without discrimination, maintain a professional demeanor, and comply with company nondiscrimination and harassment policies.
• Follow all safety directives when handling chemicals; receive supervisor training in the safe handling and use of these substances.

Benefits

• Bonuses
• Vacation based on hire date and paid according to position
• Medical, dental, vision, and prescription coverage
• Ancillary benefits, including short- and long-term disability, accident, critical illness, and life insurance, plus spousal and child coverage
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed