SERVICE ADVISOR

Mullinax Ford•Mobile, AL

19d•$40,000 - $100,000

About The Position

Mullinax Automotive is seeking a high-energy, customer-service- and sales-oriented Service Advisor to join its multi-store enterprise. The ideal candidate is personable, hard-working, self-motivated, goal-oriented, and positive. The role focuses on customer satisfaction, coordinating service appointments and repairs, communicating estimates, and supporting an efficient and safe service department. The schedule is Monday through Friday with alternating Saturdays; no nights or Sundays are required. This is a full-time position.

Requirements

Must be at least 18 years old.
Excellent customer service skills.
Professional appearance.
Excellent written, verbal, and interpersonal communication skills.
Strong time management skills.
Basic vehicle knowledge.
Basic computer, email, and internet proficiency.
Ability to bend, kneel, squat, stand, and lift heavy objects as needed.
Ability to withstand exposure to adverse weather conditions, chemicals, odors, dirt, and dust.
High school diploma or equivalent.
Valid driver's license and an acceptable motor vehicle driving record according to dealership guidelines.
Must pass background screening and drug test.

Responsibilities

Provide superior customer satisfaction.
Set and prepare for customer appointments.
Greet and consult with customers regarding applicable vehicle repairs and maintenance.
Communicate cost and time estimates effectively to customers.
Distribute work efficiently among technicians.
Produce final repair orders for customers.
Clean and maintain the work environment to ensure workplace safety.
Follow all company procedures and standards.
Perform other duties as assigned.