Service Advisor
About The Position
Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Ford Lincoln of Anchorage. This role is crucial as Service Advisors are the first point of contact for customers in the service department and are responsible for building lifelong customer relationships. The position operates in a fast-paced environment and requires individuals with high-level customer service experience, strong time management, work ethics, and communication skills. The ability to prioritize customer needs and make informed recommendations is essential. The company emphasizes a progressive attitude, exceptional stewardship in the communities they operate in, and a commitment to going above and beyond for employees and customers.
Requirements
- High level customer service experience.
- Demonstrated time management skills.
- Strong work ethics.
- Strong communication skills.
- Ability to make recommendations and prioritize items in order of importance for customers.
- A valid driver's license.
- A good driving record.
Nice To Haves
- Knowledge of automobile repair and maintenance.
- 2 years of service writing experience.
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
- Verifying that work performed and diagnosed was done properly.
- Researching vehicle history to make educated recommendations.
- Inputting and maintaining customer information.
- Completing work tasks in an efficient and organized manner.
- Using telephone, email, and chat systems to communicate with customers throughout the day.
- Scheduling service appointments.
Benefits
- Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off and paid personal leave
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan with Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
