Service Advisor

Castle Volkswagen of Schaumburg•Schaumburg, IL

25d•$63,000 - $150,000

About The Position

Castle VW of Schaumburg is hiring a Service Advisor to manage the service-drive flow and provide customers with prompt, professional, and friendly service. The role owns the customer experience from check-in through vehicle delivery, answers questions about vehicle concerns, warranties, and repairs, and helps ensure technicians’ time is used efficiently. The Service Advisor works closely with the shop and maintains strong customer satisfaction scores. Compensation is listed as $63,000–$130,000 annually, with top performers able to earn up to $150,000 annually. The employer describes the dealership as high-traffic and offers career growth opportunities and supportive leadership.

Requirements

At least two consecutive years of previous Service Advisor or Service Writer experience.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
A consistent record of service and sales success.
A strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Manage the flow of the service drive.
Provide customers with prompt, professional, and friendly service.
Own the customer experience from check-in to delivery.
Answer questions about vehicle concerns, warranties, and repairs.
Help ensure technician time is used efficiently.
Work closely with the shop.
Maintain strong customer satisfaction scores.

Benefits

Top-tier compensation.
Career growth opportunities and advancement.
401(k) with company match.
Major medical insurance, with 50% of the employee premium paid.
Dental and vision insurance options.
Voluntary benefits, including accident, critical illness, and disability coverage.
Life insurance.
Paid time off.
Employee vehicle purchase discounts.
Employee wellness access to EAP, health, legal, and financial resources.