Service Advisor

C. Harper Ford / Kia • Belle Vernon, PA

26d

About The Position

C. Harper Auto Group is seeking an experienced, customer-focused Service Advisor for its Ford/KIA dealership. The Service Advisor is the primary point of contact for customers, identifying and communicating vehicle service needs, delivering excellent customer service, and helping ensure repairs meet high standards of quality and efficiency. The role requires at least two years of experience in a similar service advisor position and a valid commercial driver’s license, in addition to a valid driver’s license with a clean driving record.

The advisor manages customer communication and vehicle service progress, supports service sales and profitability, oversees technicians’ work, and participates in final inspections and process improvement. C. Harper Auto Group describes itself as a family-owned business with more than 41 years of local trust and a commitment to professional growth and promotion from within.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Valid commercial driver’s license.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• At least two years of experience in a similar Service Advisor position.
• Strong English reading, writing, and speaking skills, including the ability to explain technical information clearly to customers and team members.
• Ability to concentrate and complete tasks in a fast-paced environment with frequent interruptions.
• Excellent multitasking abilities and proficiency using computers and business machines.

Responsibilities

• Engage with customers to understand their vehicle repair and service requirements and communicate those needs clearly and accurately.
• Build trust-based customer relationships and promote customer satisfaction through excellent service.
• Uphold company standards for ethical business practices, professional image, orderliness, and relationships with employees and the community.
• Monitor each vehicle’s service progress and regularly update customers about status and timeline changes.
• Maximize service and repair sales, execute retail promotions, and identify opportunities for additional services.
• Supervise technicians’ time management, parts ordering, and timely completion of work.
• Oversee and participate in final inspections to ensure services meet or exceed customer expectations.
• Contribute to developing and refining standard operating procedures to improve service-process efficiency and effectiveness.

Benefits

• Competitive compensation packages with pay plans designed to reward excellence and opportunities to exceed industry-standard salaried pay and commission percentages for consistently high-performing advisors.
• Medical, dental, and vision insurance, including a medical insurance plan option available at no cost to employees.
• 401(k) plan with an annual company contribution.
• Pro-rated paid time off starting on the 91st day of employment.
• Short-term disability and life insurance at no cost to employees, with additional buy-up options available through Aflac and American Fidelity.
• Professional growth and promotion-from-within opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED