Service Advisor

Hendrick•Hoover, AL

13d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The role works with customers and technicians to identify required maintenance, advise customers about necessary and recommended services, offer additional services and repairs, estimate parts and labor costs, and explain itemized estimates to customers. The position is generally performed in the dealership service area and involves frequent interaction with customers, service managers, technicians, and employees from other dealership departments. Responsibilities may include road-testing and inspecting customer vehicles and moving around the Service Department to convey information. The employee is expected to maintain regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. This role has no direct supervisory responsibilities.

Requirements

Previous experience in the automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products and ability to use the Dealership Management System and other web-based operational applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate replacement-parts and labor costs to restore vehicles to customer-specified condition.
Estimate mechanical, electrical, and other repair costs; enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area and follow safeguards and applicable safety rules.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Perform other duties as assigned.