Service Advisor

Mission Mobile Medical•Greensboro, NC

69d•$65,000 - $75,000•Hybrid

About The Position

You’re the kind of person who moves toward problems, not away from them. You take ownership, bring clarity to complexity, and show up for people when it matters most. In this role, you’ll be the trusted partner our clients rely on—keeping clinics running, removing roadblocks, and ensuring care reaches communities without interruption. You won’t just manage service—you’ll own the experience and drive solutions that make a real impact. If you believe service is leadership, you’ll feel right at home here.

Requirements

Value all people and have a desire to be a Servant Leader
Embrace our culture and our SERVICE values
Bachelor’s degree preferred or equivalent experience preferred
Previous experience in client services, operations, or service coordination, with exposure to or involvement in vehicle maintenance and repair activities
Able and willing to provide world-class service to all stakeholders
Demonstrated strong communication, organization, problem-solving, and teamwork skills
Proficiency in Microsoft Office Suite common business software (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Asana or similar)
Ability to lift and carry materials weighing 20+ lbs repeatedly throughout the workday
Comfortable standing, bending, and moving in a fast-paced environment
Strong awareness of safety protocols and commitment to maintaining a safe workspace

Responsibilities

Coordinate service work for existing customers, troubleshoot issues, and collaborate with Client Services, Production, and Engineering teams to align service priorities
Maintain accurate customer data and service records in software systems
Take ownership of client issues, ensuring timely resolution and proactive communication
Develop and maintain service procedures, policies, and standards
Assist with outbound service sales activities, including list building, outreach, and meeting scheduling