Service Advisor

Bedford CDJR•Bedford Hills, NY

21d

About The Position

The Service Advisor meets and greets service customers promptly, professionally, and courteously. The role involves identifying customers’ service needs, recommending appropriate services and products, estimating costs and completion times, obtaining customer authorization, and keeping customers informed throughout the repair process. The Service Advisor also administers warranty repairs, confirms appointments, follows up after repairs, and ensures vehicles are properly serviced before delivery. The position requires compliance with applicable automobile repair and consumer-protection laws and consistent demonstration of company values when interacting with customers, coworkers, and vendors.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver’s license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service histories to identify and verify customers’ service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates, explain recommended services, and obtain proper customer authorization.
Monitor service progress throughout the day and contact customers for approval when costs, delivery times, or recommended services change.
Administer new- and used-vehicle warranty repairs in accordance with manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate the results to customers.
Meet applicable state and federal automobile-repair and consumer-protection requirements.
Demonstrate company values in interactions with customers, coworkers, and vendors.