Service Advisor- Honda Thornton Rd

AutoNation • Lithia Springs, GA

11d

About The Position

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a service department, the Service Advisor acts as the go-between for Service Technicians and customers. The role involves working actively in the service lane, explaining technicians’ recommendations in easy-to-understand language, and suggesting service opportunities that help keep customers’ vehicles safe. The position uses communication skills, automotive knowledge, and technology to support customers and identify service needs.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to provide a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED