Service Advisor

LEXINGTON MOTORSPORTS LLC•Fairfield, OH

12d

About The Position

United Motorsports of Lexington is seeking an enthusiastic and driven Service Advisor to support its powersports service operations. The company sells and services motorcycles, ATVs, side-by-sides, dirt bikes, pontoons, jet skis, and other motorsports vehicles across locations in Kentucky, Ohio, and West Virginia. The Service Advisor serves as the primary customer contact throughout the service process, from initial contact through unit delivery. The role involves creating accurate repair orders, documenting unit check-in details, preparing and explaining estimates, securing customer authorization, communicating repair progress, and coordinating with technicians and other dealership departments. The Service Advisor also reviews repair documentation and completed work, communicates final costs and work performed, obtains required signatures, and supports a professional customer handoff.

Requirements

Proven work experience as a Service Advisor or in a similar role.
Self-motivated, with strong customer service skills.
Strong understanding of the powersports industry, including its technology and maintenance requirements.
Proficiency with industry-specific software, specifically Lightspeed.
Excellent customer service and interpersonal communication skills.
Strong organizational, decision-making, and problem-solving skills.
High school diploma or equivalent.
At least 1 year of experience in a related industry.
Customer service experience.

Nice To Haves

Previous dealership sales experience.

Responsibilities

Serve as the primary customer contact throughout the service process and provide a professional, consistent experience from initial contact through unit delivery.
Create accurate repair orders with complete customer and unit information, clearly written customer concerns, required recall or service-action information, and applicable jobs or maintenance recommendations.
Complete or coordinate required unit check-in documentation, including signatures, condition photographs, VIN, mileage or hours, visible damage, missing items, and other required intake information.
Prepare detailed estimates and explain recommended work, pricing, timing, parts status, warranty considerations, and available repair or maintenance options.
Obtain and document customer authorization before repairs proceed, and obtain additional authorization when the estimated total changes by more than 10% or additional work is identified.
Maintain documented customer communication throughout the repair, promptly communicating new information and providing an update at least every 48 hours when there is no new information.
Coordinate workflow information with Technicians, Parts, the Warranty Administrator, Porter or Expeditor, Sales Department, and Service Manager so repair orders move efficiently.
Document customer contacts, approvals, declined work, parts delays, backorders, third-party or customer-supplied parts, quoted prices, and other information needed for repair continuity.
Review technician findings and completed work; ensure Notes, Resolution, and Recommendations are understandable and complete; and confirm repair orders are ready for final quality-control review.
Notify customers only after the repair order is fully completed and reviewed; explain work performed, final cost, declined or recommended work, and pickup or delivery arrangements.
Obtain required final customer signatures, provide applicable repair-order copies, schedule future service when appropriate, and support a professional customer handoff.