Service Advisor

Seaside CA•Seaside, CA

22d

About The Position

Victory Automotive Group is seeking a Service Advisor to serve as the primary point of contact for automotive service and repair matters and as the liaison between customers and technicians. The advisor listens to and understands customer concerns, arranges appropriate service, explains needed and recommended repairs, and manages expectations about service delivery. The role requires a customer-focused, professional approach and the ability to work productively in a fast-paced team environment. Additional duties may be required, and the description is not an exhaustive list of responsibilities.

Requirements

High school diploma or GED.
One year of dealer-level or large-facility experience is preferred.
Valid, unrestricted driver's license and clean driving record.
Professional and dependable.
Safety- and customer-service-oriented.
Basic computer and internet skills.
Outstanding communication skills.
Professional appearance and work ethic.
Ability to read and comprehend instructions.
Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

Nice To Haves

Some post-secondary automotive training or experience.
At least one year of dealer-level or large-facility experience.
Strong technical and customer-service performance record.

Responsibilities

Schedule service appointments in person or by phone to support prompt, accurate diagnosis of problems.
Follow up on repair status, help ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
Make repair recommendations and manage repair delivery by setting and managing customer expectations.
Ensure completed repairs have undergone quality control and/or a road test.
Maintain current knowledge of vehicle operation, warranties, campaigns, and service information, including state lemon laws and Technical Service Bulletins (TSBs).
Ensure service-level targets are met or exceeded.
Ensure required documentation is complete and complies with regulations and standards.
Comply with and enforce safety policies and procedures.
Attend required staff meetings, training, and educational classes.
Perform other duties as assigned.