Service Advisor

BLAISE ALEXANDER FAMILY DEALERSHIPS•Altoona, PA

22d

About The Position

Blaise Alexander Family Dealerships is seeking an Automotive Service Advisor to join its growing team at Blaise Alexander Hyundai Chevrolet of Altoona in Altoona, Pennsylvania. The dealership group has more than 40 years of success in Pennsylvania and employs 1,200 people across 20 dealerships, with opportunities for career growth. The Service Advisor assists customers with service needs, documents vehicle concerns for technicians, coordinates repair timelines, and keeps customers informed. The role also involves explaining recommended work, advising customers on maintenance, and building relationships that support customer satisfaction and future service visits.

Requirements

10 or more years of experience as a service advisor; dealership experience is preferred.
Ability to communicate with customers and manage other tasks independently.
Personable and friendly personality.
High school diploma or equivalent.
Valid driver's license.

Nice To Haves

Dealership experience.
General knowledge of mechanical and service operations.
Experience with Reynolds and Reynolds or xTime.

Responsibilities

Greet customers and assist them with their service needs and questions.
Obtain and update necessary vehicle and customer data.
Perform vehicle walk-arounds and document customer concerns to help technicians diagnose vehicle issues and repairs.
Establish repair timelines and keep customers updated on progress.
Communicate with customers by telephone, email, and/or text message.
Disclose additional work needed or recommended services and obtain customer signatures for those repairs.
Advise customers about the value of car maintenance and review future recommended services.
Build customer relationships and rapport to maintain the CSI rating.
Schedule future maintenance appointments.