Service Advisor

Rush Enterprises•Effingham, IL

27d

About The Position

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. The role involves gathering customer concerns, inspecting vehicles, performing diagnostics, recommending maintenance and repairs, and coordinating repair orders, estimates, authorizations, and promised completion times. The Service Advisor monitors repair progress and keeps customers informed of changes in scope, cost, or timing. Rush Truck Centers is a large network of commercial vehicle dealerships representing multiple truck and bus manufacturers. The company describes this as an opportunity to grow within the transportation industry and its expanding network of locations and services.

Requirements

High school diploma or GED.
One year of service experience, or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that allows insurability by the company’s carrier.

Responsibilities

Gather details about customer complaints and expectations.
Perform a vehicle walk-around inspection and verify vehicle information.
Connect to J-Pro, perform on-the-spot vehicle diagnostics, print the report, review service history (such as SIR), and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Clearly and accurately record vehicle problems on a service input card, verify customer information, and obtain the customer’s signature.
Set a promised time based on shop workflow and communicate with the foreman.
Establish the customer’s method of payment and obtain credit approval when necessary.
Create the repair order in the business system, create the repair order file, and secure the signed service input card in a standardized repair order jacket.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before performing additional repairs.