Service Advisor

Liberty Superstores•Rapid City, SD

33d•Onsite

About The Position

As a service advisor at a dealership, think of yourself as the charming go-between for customers and service technicians, like a car whisperer with a snazzy uniform! Your day involves rolling out the red carpet for our beloved customers, attentively nodding through tales of clanky engines, and skillfully booking appointments like a matchmaking pro. You get to dazzle folks with a menu of Liberty Superstores' top-tier services, figure out what's ailing their beloved 'four-wheeled family member,' and pass on those descriptions to our savvy technicians with all the flair of a detective sharing hot clues. Plus, you'll become a master fortune teller by predicting the cost of repairs with astonishing accuracy. It's going to be a turbocharged ride filled with laughter, chaos, and just the right amount of automotive adventure!

Requirements

Two (2) years of customer service experience is required.
Must hold and maintain a valid driver’s license.

Nice To Haves

One (1) to two (2) years of service advisor experience is preferred.
A high school diploma or equivalent preferred.

Responsibilities

Answer the phone promptly and professionally, engaging callers with a friendly demeanor.
Listen attentively to customer concerns, record details accurately, and ensure all information is documented.
Provide customers with a precise written bill for labor and parts, including suggestions for additional services.
Manage customer appointments efficiently, confirming times, concerns, and repair estimates.
Accurately relay repair orders and relevant details to service technicians.
Monitor repair progress throughout the day and provide timely updates to customers.
Obtain customer approval for additional repairs or services.
Ensure final invoices accurately reflect the work performed.
Deliver vehicles to customers after payment is received.
Perform other duties as assigned.