Service Advisor

Future Auto Service•Burbank, CA

14d•$80,000 - $140,000

About The Position

The Service Advisor is the primary point of contact for customers throughout the service process. The role balances customer care, clear communication, and sales while building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor contributes to customer satisfaction, shop efficiency, and revenue growth. This role is suited to someone who enjoys building customer relationships, can present recommendations and ask for the sale, and stays organized while managing multiple vehicles and customers. The position requires consistent use of processes and scripts and ownership of the customer experience from start to finish. It offers an opportunity to contribute to a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.

Requirements

Enjoy working directly with customers and building long-term relationships.
Be comfortable presenting recommendations and asking for the sale.
Stay organized and calm while managing multiple vehicles and customers.
Follow processes and scripts consistently without cutting corners.
Take ownership of the full customer experience from start to finish.

Responsibilities

Greet customers professionally and guide them through the intake and inspection process.
Build and present estimates using digital inspections and approved pricing guidelines.
Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
Follow intake, documentation, follow-up, and delivery procedures.
Ensure a positive final experience through quality control, delivery review, and post-service follow-up.