Service Advisor

Murgado Automotive Group • Highland Park, IL

62d • $60,000 - $150,000

About The Position

Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor for its busy service department. The role involves helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment.

The Service Advisor greets customers, documents their vehicle service needs, schedules appointments, explains recommended maintenance and repairs, provides estimates, and communicates pricing. The role coordinates with technicians to support timely, quality service, keeps customers informed about repair status and timelines, addresses questions or concerns, follows up after service visits, and maintains accurate records in dealership systems.

The position offers compensation of $60,000–$150,000 per year, with performance-based incentive opportunities. The posting also describes a comprehensive benefits package, ongoing training and development, a supportive team environment, and opportunities for career growth and advancement.

Requirements

• Previous experience as an automotive Service Advisor or in a customer-facing service role is preferred.
• Strong communication skills and the ability to build trust and rapport with customers.
• Basic understanding of automotive service, maintenance, and repair terminology.
• Excellent organization, follow-through, and attention to detail.
• Ability to multitask and stay composed in a fast-paced dealership environment.
• Comfort using computer systems and service department software.
• Commitment to delivering an excellent customer experience.
• Flexibility to work evenings or weekends as business needs require.

Nice To Haves

• Previous experience as an automotive Service Advisor or in a customer-facing service role.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Schedule service appointments and explain recommended maintenance or repairs.
• Provide clear estimates and communicate pricing transparently.
• Coordinate with technicians to help ensure timely, quality service completion.
• Keep customers updated on repair status, timelines, and additional service needs.
• Resolve customer questions or concerns with professionalism, empathy, and urgency.
• Follow up after service visits to support customer satisfaction and loyalty.
• Maintain accurate service records and customer notes in dealership systems.

Benefits

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and development.
• Supportive, team-oriented environment.
• Opportunities for career growth and advancement.
• Performance-based incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed