Experienced Automotive Service Advisor

Nielsen Automotive Group • Newton, NJ

3d • Onsite

About The Position

We are looking for an experienced Service Advisor to join our busy and customer-focused automotive service department. If you have a passion for delivering exceptional customer service, strong automotive knowledge, and thrive in a fast-paced environment, we'd love to hear from you. Reynolds and Reynolds experience preferred.

Requirements

• Previous experience as a Service Advisor in an automotive dealership or workshop.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Ability to work under pressure while maintaining attention to detail.
• Valid driver's licence.

Nice To Haves

• Reynolds and Reynolds experience
• Good computer literacy and experience with dealership management systems

Responsibilities

• Greet customers and accurately assess their vehicle service needs.
• Prepare repair orders and provide clear explanations of recommended work.
• Liaise between customers and technicians to ensure efficient workflow.
• Provide regular updates on vehicle progress and estimated completion times.
• Upsell maintenance services and additional repairs where appropriate.
• Process invoices and maintain accurate customer records.
• Deliver an outstanding customer experience from start to finish.

Benefits

• Competitive salary with performance incentives.
• Ongoing training and career development.
• 401K Retirement
• Medical Benefits
• Supportive team environment.
• Modern workshop and facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed