Service Advisor

Kia of Old Saybrook•New London, CT

32d•$60,000 - $100,000•Onsite

About The Position

Kia of Old Saybrook & Nissan of Old Saybrook are looking for a Service Advisor who is driven, energetic, and passionate about delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment and is ready to bring enthusiasm, professionalism, and a customer-first attitude to award-winning dealerships. The company believes that happy employees create happy customers and invests in its team, celebrates success, and creates opportunities for growth.

Requirements

Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
2+ years of experience in a customer service role
Strong communication and organizational skills
Ability to work in a high-volume environment with professionalism
Knowledge of vehicle systems and maintenance schedules a plus
Positive, team-oriented attitude

Nice To Haves

Knowledge of vehicle systems and maintenance schedules

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage, and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers