Service Advisor

Capistrano Volkswagen•San Juan Capistrano, CA
•Onsite

About The Position

Capistrano Volkswagen is looking for all level Service Advisor's. If you have great people skills and enjoy the automotive field, this could be a great career opportunity for the right person. The estimated salary range for this position is $80,000-$145,000 annually based on performance.

Requirements

  • Prior experience in a Service Advisor Role required
  • Previous experience in a customer service role, automotive industry preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of automotive systems and repair processes
  • Detail-oriented and organized
  • Experience with CDK is a plus!
  • Valid Driver’s license with good driving record
  • Pass drug screening

Nice To Haves

  • Experience with CDK is a plus!

Responsibilities

  • Interact with customers to determine their service needs
  • Provide accurate cost estimates and time frames for service completion
  • Coordinate service appointments and communicate updates to customers
  • Ensure customer satisfaction by addressing any concerns or questions
  • Collaborate with service technicians and other team members to deliver high-quality service

Benefits

  • Health, Dental and Vision Insurance
  • On-the-job paid training
  • 401(K) Plan with employer contributions
  • Paid vacation, holidays and sick time (when eligible)
  • Almost limitless growth opportunities
  • Employee vehicle discounts on vehicle purchases and lease plans
  • Discounts on parts and service
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