Service Advisor

Delaney Chevrolet Inc•Indiana, PA

15d

About The Position

The Service Advisor schedules service work in the service department and sells customers additional services they need. The role involves identifying and verifying customer service needs, recommending services, parts, and accessories, providing cost and completion-time estimates, obtaining customer authorization, and keeping customers informed about repair progress and changes. The Service Advisor also administers warranty repairs, confirms appointments, follows up after repairs, and checks vehicles before delivery to ensure the work was completed correctly. The position must meet applicable state and federal automobile repair and consumer-protection requirements and comply with company policies. Other job-related duties and instructions may also be assigned.

Requirements

Two years of previous experience as a service advisor.
Customer-oriented, self-motivated team player.
Professional appearance and work ethic.
Outstanding verbal and written communication skills.
High school diploma or GED.
Valid driver's license.
Ability to sit and stand for periods of time.
Ability to lift up to 30 pounds occasionally.

Responsibilities

Meet and greet service customers promptly and professionally.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates, communicate recommendations, and obtain customer authorization.
Monitor vehicle service progress and contact customers about changes to estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs according to manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to verify that service and repairs were performed correctly, and communicate results to customers.
Meet state and federal legal requirements for automobile repair and consumer protection.
Demonstrate behaviors consistent with company values in interactions with customers, coworkers, and vendors.
Comply with company policies, including the Employee Handbook, Code of Conduct, Electronic Information Policy, and Confidentiality Agreement.
Follow other job-related instructions and perform additional duties as assigned.