Service Advisor

Group 1 Automotive, Inc. • Owings Mills, MD

5d • $50,000 - $110,000

About The Position

Group 1 Honda of Owings Mills is seeking an Automotive Service Advisor to work in a fast-paced service environment. The role focuses on serving customers, recommending maintenance and repair services, and coordinating the service process. Compensation is salary plus commission, with total income stated as up to $50,000–$110,000 per year; commission earnings may vary based on individual performance and market conditions. An up to $2,500 sign-on bonus is available for experienced Service Advisors.

Requirements

• 1–2+ years of Automotive Service Advisor experience.
• Availability to work Monday through Saturday.
• High school diploma or equivalent.
• Valid driver’s license.

Nice To Haves

• CDK and Xtime experience; these are a plus but are not required.

Responsibilities

• Schedule and confirm appointments to support a smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and the parts team to support timely service completion.
• Provide customers with regular updates on their vehicle’s status.
• Maintain product knowledge to assist customers with service needs and warranty information.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Paid time off.
• Employee Stock Purchase Plan.
• Employee Vehicle Purchase Program.
• Professional work environment with job training, provided equipment, and advancement opportunities.
• Structured, paid training leading to manufacturer and Group 1 recognition.
• Pinnacle Awards Program.
• Up to $2,500 sign-on bonus for experienced Service Advisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED