Experienced Service Advisor

Lost Pines Toyota•Bastrop, TX

About The Position

Lost Pines Toyota is seeking a friendly, motivated Service Advisor to serve as the connection between customers and service technicians. The role involves welcoming customers, understanding and communicating vehicle concerns, coordinating service, and keeping customers informed throughout the repair process. The Service Advisor also helps deliver a positive dealership experience, supports customer satisfaction, and handles customer concerns professionally. The dealership offers competitive compensation intended to reward strong performance and customer care, along with career development and a supportive team environment.

Requirements

Friendly, motivated, and professional approach to customer service.
Ability to communicate customer concerns and repair needs clearly.
Ability to solve problems and address customer concerns.

Responsibilities

Welcome service customers promptly and professionally.
Listen to customer concerns and communicate repair needs to service technicians.
Recommend additional services using a low-pressure, high-integrity approach.
Provide accurate repair and maintenance estimates.
Follow dealership policies for vehicle care, handling, and operation.
Keep customers updated during repairs and follow up to support a smooth experience.
Sell and manage extended warranty options.
Review completed repairs for quality and confirm work has been completed properly.
Notify customers when vehicles are ready and facilitate pickup.
Review repairs and associated costs clearly and professionally with customers.
Resolve minor customer concerns with patience, urgency, and a solutions-focused approach.
Keep the Service Manager informed of issues, customer concerns, and potential problems.
Help maintain strong Customer Satisfaction Index (CSI) scores.