Service Advisor

Feyer Auto Group•Edenton, NC

19d

About The Position

At Feyer Automotive, employees are critical to the organization’s success. The company strives to conduct business with integrity, hard work, and care for its people, customers, and business partners. It aims to continue delivering the award-winning service and value the community has come to expect from its dealership group. The Service Advisor supports customers through vehicle service by gathering information, recommending maintenance, preparing estimates, monitoring repair progress, and explaining completed work and charges.

Requirements

Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Above-average energy level.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.