Service Advisor
About The Position
Parkway Ford / Parkway CDJR in Pampa, Texas, is seeking an experienced Service Advisor who can build customer trust, organize a busy workload, and help customers understand the value of maintaining and repairing their vehicles. The Service Advisor guides customers through the service experience, from their initial concern and estimate through repair authorization, progress updates, and delivery. This position reports to the Service Director. The role includes training, coaching, and opportunities for professional growth, with competitive compensation based on experience and performance. Parkway describes itself as a growing dealership group with locations in Pampa and the Houston area, and says employees work with experienced technicians and teammates focused on improving the customer experience. Parkway Family Auto is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.
Requirements
- Valid Driver’s License
- Experienced Service Advisor
Responsibilities
- Review service history and recommend maintenance appropriate to the vehicle’s condition, mileage, and manufacturer guidance.
- Prepare clear repair orders and accurate estimates for parts, labor, and expected completion time.
- Coordinate with technicians, Parts, and the designated dispatcher to keep approved work moving.
- Present needed repairs promptly while the vehicle remains available for inspection or repair, coordinating with the shop to avoid unnecessary delays.
- Review completed repair orders for accurate charges, authorizations, technician findings, and actual mileage in and out.
- Handle concerns professionally and involve management when assistance is needed.
- Maintain accurate vehicle locations, key control, and organized customer records.
- Participate in daily production meetings and review personal sales, communication, and customer satisfaction results.
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short-term disability
- Continuous improvement training
- 401(k) with match
- Paid vacation
- Paid holidays
- Employee discounts on parts, services, and vehicles
- Opportunities for growth
- Competitive compensation based on experience and performance
- Other insurance benefits, subject to plan eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
