Service Advisor

W.W. Wallwork, Inc. • Fargo, ND

19d • $65,000 - $75,000

About The Position

Wallwork Truck Center is seeking a motivated, customer-focused Service Advisor for its Fargo, North Dakota team. The Service Advisor serves as the key connection between customers and technicians, helping ensure clear communication, exceptional service, and a positive customer experience. The role involves understanding customer concerns, recommending services and repairs, preparing estimates, coordinating service appointments and technician workloads, and monitoring repairs through completion. The position is a salary role with base pay and incentives, offering $65,000–$75,000 per year. The schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

• High school diploma or GED.
• At least two years of mechanical or service-related experience.
• Valid driver's license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly, professional experience.
• Listen to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate labor and parts estimates using established guidelines.
• Explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Coordinate technician workloads and repair scheduling to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls and Technical Information Bulletins (TIBs) using SIR and manufacturer systems.

Benefits

• Health insurance, effective upon hire
• Dental and vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED