Service Advisor
About The Position
Gilbert is seeking a Service Advisor to oversee service orders and the flow of the service drive while delivering prompt, courteous, and effective customer service. The role supports customers by phone and in person, answers questions about vehicle problems, warranties, services, and repairs, and helps create a positive dealership experience. The Service Advisor also supports technicians and service operations by tracking sold technician time, assisting with diagnoses, and ordering parts and tools as needed. Gilbert describes itself as a family-owned and operated business with more than 100 years of history and a customer-care-oriented culture. Previous experience is preferred, but the company is willing to train. Gilbert is an equal opportunity employer and states that it is a drug-free workplace; applicants must be willing to submit to a background check.
Requirements
- Previous experience preferred; the employer is willing to train.
- Organized and friendly personality.
- Time management skills.
- Strong communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver’s license.
- Must be willing to submit to a background check.
Nice To Haves
- Previous experience.
Responsibilities
- Oversee service orders and the flow of the service drive.
- Ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience through assignments that help the dealership leave a positive impression.
- Provide concierge support for owner inquiries by phone or in person.
- Ensure the daily inventory of technicians’ time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain the Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems and order parts and tools as necessary.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain a good working relationship with the factory or factories and foster positive employee relations.
Benefits
- Medical, dental, and vision plans.
- 401(k) plan with matching.
- Paid time off, including holiday pay.
- Family-friendly atmosphere and schedule, including being closed on Sundays.
- Large client base and a shop that is full daily and growing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
