Service Advisor

Car Pros Automotive Group • El Monte, CA

35d • $42,060 - $60,960 • Onsite

About The Position

We are looking for a professional, customer-focused Service Advisor to join our team. The Service Advisor is a key part of the customer experience, helping customers understand their vehicle’s service needs while coordinating repairs with our service department. If you are organized, dependable, personable, and enjoy working in a fast-paced automotive environment, we want to hear from you!

Requirements

• Provides excellent customer service.
• Communicates clearly and professionally.
• Is organized and able to manage multiple customer needs at once.
• Follows through and keeps customers informed.
• Works well as part of a team.
• Takes pride in accuracy, professionalism, and customer satisfaction.
• Is dependable and maintains a positive attitude.
• Can work effectively in a busy automotive dealership environment.

Responsibilities

• Greet customers promptly and professionally as they enter the service area.
• Listen to customers and ask questions to understand vehicle concerns and performance issues.
• Inspect vehicles as needed to help determine service and repair needs.
• Prepare accurate, itemized repair estimates and work orders, including parts and labor costs.
• Answer customer questions and inquiries in person and by phone.
• Answer incoming calls to your desk phone and return all customer calls the same day when a call is missed.
• Communicate with customers throughout the repair process using phone calls, text messaging, and in-person updates.
• Keep customers informed about vehicle status, recommended repairs, and completion times.
• Ensure repair orders are written accurately and in a timely manner.
• Close repair orders promptly once work has been completed and notify customers that their vehicles are ready.
• Perform minor adjustments or repairs when appropriate.
• Work cooperatively and positively with technicians, management, and all dealership personnel.
• Maintain CSI (Customer Satisfaction Index) at or above company standards.
• Maintain a professional, courteous, and non-discriminatory attitude toward customers, coworkers, and members of the public.
• Follow all company policies regarding equal employment opportunity, non-discrimination, and harassment.
• Perform other duties and tasks as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Basic life/AD&D insurance
• 401(k) plan
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed