Service Advisor- Honda Thornton Rd

AutoNation • AutoNation Honda Thornton Road, GA

15d

About The Position

AutoNation is one of the largest automotive retailers in the United States, providing new and used vehicles, customer financing, parts, and maintenance and repair services. The Service Advisor joins a nationwide team that services 20,000 cars a day and helps build lasting customer loyalty. Working in a service department, the Service Advisor acts as the go-between for Service Technicians and customers, explains technicians’ recommendations in understandable language, and identifies opportunities to help keep customers’ vehicles safe. The role involves working actively in the service lane and using technology, automotive knowledge, and communication skills to deliver an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.
• Explain Service Technician recommendations in easy-to-understand language and suggest relevant opportunities to help keep vehicles safe.

Benefits

• Competitive compensation and 401(k) matching.
• Insurance plans, including health, dental, and vision.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, with offers from providers and retailers.
• Opportunity to participate in AutoNation’s DRVPNK mission supporting cancer research and treatment charities nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED