Service Advisor

Lithia & Driveway • San Antonio, TX

78d

About The Position

Hill Country Honda is hiring an Automotive Service Advisor for its service team. The role serves as the primary liaison between customers and technicians, identifies vehicle concerns, recommends appropriate services, and manages repair orders from start to finish. The advisor keeps customers informed about service timelines, costs, and updates while supporting customer satisfaction and long-term relationships. Open availability is required, including Saturdays. Compensation is based on performance, experience, and commission.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver’s license and clean driving record.
• Strong communication and customer service skills.
• Solid understanding of vehicle systems and maintenance.
• Team-oriented mindset and drive to succeed.
• Open availability, including Saturdays.

Nice To Haves

• Previous Service Advisor experience is preferred.
• Automotive technician background is a plus.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders (ROs) from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed about timelines, costs, and service updates.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with company participation.
• Employee Stock Purchase Plan.
• Paid life insurance and disability coverage.
• Ongoing training through Lithia Learning Center.
• Vehicle purchase discounts and wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED