Service Advisor - Honda of Stevens Creek
About The Position
Honda of Stevens Creek, part of the Sonic Automotive family, is hiring a Service Advisor to support its service department. The Service Advisor provides outstanding customer service and helps ensure service operations run smoothly, serving as the liaison between customers and technicians. The role involves accurately documenting vehicle needs, explaining recommended work and costs, coordinating repairs, and keeping customers informed so their vehicles are diagnosed, serviced, and repaired in a timely manner. This is a full-time position with Monday-through-Saturday availability and Sundays off. Compensation is listed as $150,000 to $250,000, hourly plus commission, with possible production bonuses. The stated pay scale includes hourly base wages; commission and production bonuses may have no fixed upper limit, based on sales or performance. The position includes union pay and benefits.
Requirements
- Strong communication and interpersonal skills, with the ability to build customer relationships.
- Basic knowledge of automotive maintenance, repair services, and vehicle systems.
- Proficiency with computers, dealership management systems, and service scheduling software.
- Excellent organizational skills and the ability to manage multiple customers and priorities in a fast-paced environment.
- Valid driver's license with an acceptable driving record.
- Legally authorized to work in the United States.
- Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.
Nice To Haves
- Previous automotive service advising or dealership service experience.
Responsibilities
- Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
- Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
- Coordinate workflow to maximize service department efficiency.
- Communicate with technicians to monitor repair progress and ensure timely completion of work.
- Keep customers informed throughout the service process, including repair status, timelines, and delays.
- Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
- Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Company-paid life insurance.
- 401(k) retirement plan with company match, with Traditional and Roth options.
- Paid time off.
- Paid parental leave.
- Ongoing training and professional development to support career growth.
- Union pay and benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
