Service Advisor - Honda of Stevens Creek
About The Position
The Service Advisor is a key member of the service team at Honda of Stevens Creek, serving as the liaison between customers and technicians. The role provides outstanding customer service and helps ensure vehicles are properly diagnosed, serviced, and repaired in a timely manner. The Service Advisor explains recommended work, coordinates service workflow, keeps customers updated, and supports efficient operation of the service department. This is a full-time position with Monday-through-Saturday availability and Sundays off. Compensation is hourly plus commission, with a stated salary range of $150,000 to $250,000. The position may also include production bonuses based on individual or team performance.
Requirements
- Strong communication and interpersonal skills, with the ability to build customer relationships.
- Basic knowledge of automotive maintenance, repair services, and vehicle systems.
- Proficiency with computers, dealership management systems, and service scheduling software.
- Excellent organizational skills and the ability to manage multiple customers and priorities in a fast-paced environment.
- Valid driver’s license with an acceptable driving record.
- Must be legally authorized to work in the United States.
- Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.
Nice To Haves
- Previous automotive service advising or dealership service experience is preferred.
Responsibilities
- Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
- Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
- Coordinate workflow to maximize service department efficiency.
- Communicate with technicians to monitor repair progress and ensure timely completion of work.
- Keep customers informed throughout the service process, including repair status, timelines, and delays.
- Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
- Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage
- Company-paid life insurance
- 401(k) retirement plan with company match, including Traditional and Roth options
- Paid time off
- Paid parental leave
- Ongoing training and professional development
- Union pay and benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
