Service Advisor - Acura Stevens Creek

AutoNation • Santa Clara, CA

4d • $2,000 - $17,000

About The Position

The Service Advisor works in AutoNation’s service department as the go-between for customers and Service Technicians. The role involves active participation in the service lane, explaining technicians’ recommendations in clear language, and identifying appropriate service opportunities that help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to support customers and build loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative sales process to help customers plan ongoing vehicle maintenance.
• Prepare customer repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely work completion.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED