Service Advisor - Coggin Acura Ft. Pierce

Asbury Automotive Group • Fort Pierce, FL

7d

About The Position

The Service Advisor is the face of the dealership for service customers. The role presents and sells needed products and services professionally while following the manufacturer's published maintenance schedules and requirements. The Service Advisor builds customer rapport to promote satisfaction and retention, manages service appointments and repair estimates, and communicates repair timelines with customers and technicians. The position requires the ability to work in a fast-paced environment with limited supervision and strong customer service, phone, and computer skills.

Requirements

• Ability to manage in a fast-paced work environment with limited supervision.
• Strong customer service, phone, and computer skills.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass pre-employment screening, including a background check and drug test.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Generate and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly while maintaining the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goals for district, regional, and national scores.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed