Acura Marysville Service Advisor

Acura Marysville•Marysville, OH

19h

About The Position

Acura Marysville is seeking a motivated, customer-focused Service Advisor to provide an exceptional customer experience throughout vehicle service visits. The Service Advisor serves as the primary point of contact, helping customers understand maintenance and repair needs and keeping them informed from their initial greeting through vehicle pickup. The role involves explaining recommendations, pricing, and timelines; preparing repair orders and estimates; coordinating with technicians and other service team members; and addressing customer concerns. The position offers competitive compensation, benefits, and opportunities to learn, grow, and build a career.

Requirements

High school diploma or GED.
Strong communication, relationship-building, and customer service skills.
Ability to listen to customers, identify their needs, and clearly communicate service recommendations.
Strong organizational, time-management, and follow-up skills.
Ability to manage multiple customers and priorities in a fast-paced environment.
Self-motivated with a strong drive to achieve results.
Valid driver's license with an acceptable driving record.
Ability to successfully complete a pre-employment drug screen.

Nice To Haves

Prior customer service, sales, account management, or related experience.
Previous automotive dealership or service department experience.

Responsibilities

Welcome customers and build strong relationships throughout the service experience.
Listen to customers' concerns and identify their vehicle service and maintenance needs.
Serve as the primary point of contact between customers and the service department.
Explain recommended maintenance, repairs, pricing, and expected completion times.
Prepare accurate repair orders and clear, transparent estimates.
Communicate with customers and follow up about vehicle status.
Work with technicians and other service team members to help ensure repairs are completed accurately and efficiently.
Review additional maintenance or repair recommendations with customers and answer their questions.
Address customer concerns professionally and work toward timely, positive resolutions.
Build lasting customer relationships that encourage repeat and referral business.
Ensure customers receive an exceptional experience from arrival through vehicle pickup.
Put customers and others first, give and ask for help, create smiles, build relationships, and maintain a positive attitude while working well with others.