Service Advisor - Acura Stevens Creek

AutoNation • Santa Clara, CA

4d • $2,000 - $17,000

About The Position

The Service Advisor at Acura Stevens Creek serves as the liaison between service technicians and customers in AutoNation’s service department. The role involves working actively in the service lane, explaining technicians’ recommendations in clear language, and identifying relevant opportunities to help customers maintain vehicle safety. The Service Advisor uses communication skills, automotive knowledge, and technology to deliver a strong service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED