Sales Manager- Mercedes-Benz Stevens Creek

AutoNation • Bonita Springs, FL

2d

About The Position

The e-Commerce Sales Manager leads the store’s sales team in delivering an exceptional customer experience and achieving targeted unit sales, profit margins, and market share. The role includes selecting, training, coaching, developing, and retaining e-Commerce Sales Associates, and driving performance across showroom, e-Commerce, and phone customer channels. The manager oversees timely e-lead responses and follow-up, helps customers through their research and purchase process, manages negotiations and vehicle trade appraisals, and partners with store leadership on inventory and departmental expenses. Success is measured by e-lead conversions to appointments, unit sales and gross profit, Associate retention, and customer satisfaction. This is a commission role with estimated income of $10,000 per month.

Requirements

• High school diploma or equivalent.
• Proven success in e-Commerce automotive sales.
• Proven leadership ability to mentor and train others.
• Ability to set and achieve targeted goals.
• Ability to drive an exceptional customer experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Responsibilities

• Lead yourself and the team in a way that supports AutoNation’s Vision and Mission.
• Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to achieve key goals, performance expectations, and AutoNation best-practice processes.
• Drive the business through a high level of involvement in day-to-day operations.
• Ensure e-leads are handled promptly, answer questions, provide information, and aim to set appointments for store visits.
• Manage follow-up with e-leads through their research phase until they are ready to purchase a vehicle.
• Ensure customers transition effectively from phone and internet contact to their in-store experience.
• Manage the negotiation process with Sales Associates and ensure customers understand vehicle purchase options and pricing.
• Appraise vehicles for trade.
• Manage showroom, e-Commerce, and phone customer traffic.
• Partner with the General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory.
• Assist in managing controllable expenses for the New and Used Vehicle Departments.
• Analyze business performance, identify shortfalls, and develop action plans to improve results.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED