Service Director - Honda of Stevens Creek

Sonic Automotive • San Jose, CA

7d

About The Position

The Service Director leads and grows the fixed-operations business across one or more Sonic Automotive dealerships. The role oversees Service, Parts, and Service Scheduling functions to maximize revenue, profitability, and customer satisfaction while ensuring compliance with OEM and Sonic standards. It requires hands-on leadership, strong financial and operational acumen, and a customer-first mindset.

Requirements

• At least 7 years of progressive fixed-operations experience in automotive dealerships, including at least 3 years in a leadership role.
• Demonstrated success managing Service and Parts P&L and meeting revenue, gross profit, productivity, and cost-control targets.
• Must be local to the San Francisco Bay Area, California.
• Strong operational knowledge of shop processes, flat-rate labor, repair order management, warranty/OEM repair procedures, and parts inventory optimization.
• Proven ability to improve CSI, service lane throughput, retention, and technician/advisor performance through coaching and KPI-driven management.
• Experience hiring, developing, and retaining technicians and advisors; strong coaching, succession-planning, and team-building skills.
• Proficiency with dealership DMS/ERP systems, service scheduling tools, CRM, and Microsoft Office; ability to analyze data for operational decisions.
• Excellent communication, vendor and OEM relationship management, and problem-solving skills, with commitment to Sonic Automotive brand standards and customer-focused service.
• Valid driver's license with an acceptable driving record.
• Legally authorized to work in the United States.
• Ability to complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Responsibilities

• Lead and grow fixed-operations business across one or more dealerships.
• Oversee Service, Parts, and Service Scheduling functions.
• Develop and coach service managers, advisors, and technicians.
• Implement operational best practices and key performance indicators.
• Manage vendor and warranty relationships.
• Control costs and parts inventory.
• Drive continuous improvement in customer satisfaction (CSI), throughput, and retention.

Benefits

• Medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match, including Traditional and Roth options
• Paid time off
• Paid parental leave
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed