Service Advisor Jeff Wyler Acura of Dayton, Ohio
About The Position
The Service Advisor serves as the primary point of contact between customers and the service department at Jeff Wyler Acura of Dayton. The role focuses on creating an exceptional customer experience by identifying customer needs, recommending appropriate maintenance and repairs, and communicating clearly throughout the service process. The ideal candidate is personable, organized, sales-driven, and passionate about customer service. The Service Advisor welcomes customers, documents vehicle concerns, writes repair orders, presents estimates, and obtains authorization for recommended work. They coordinate with technicians and service management to support efficient workflow and timely vehicle delivery, keep customers informed about progress and completion times, and follow up to support satisfaction and long-term relationships. The role also contributes to customer satisfaction, sales, and productivity goals while maintaining accurate repair-order records. Jeff Wyler Acura of Dayton offers competitive compensation with performance-based earning potential, a comprehensive benefits package, medical, dental, and vision insurance, a 401(k) retirement plan, paid time off and holiday benefits, employee vehicle purchase and service discounts, professional development and career advancement opportunities, and a supportive, team-oriented work environment. The position offers the opportunity to represent an Acura dealership and automotive group.
Requirements
- Strong communication, interpersonal, and customer service skills.
- Ability to build rapport and establish customer trust.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Comfort recommending and selling automotive maintenance and repair services.
- Basic understanding of automotive systems and maintenance recommendations.
- Computer proficiency and ability to learn dealership management systems.
- Positive attitude, strong work ethic, and willingness to work as part of a team.
Nice To Haves
- Previous automotive service advisor experience is preferred.
Responsibilities
- Welcome customers and provide a professional, friendly, personalized service experience.
- Listen to customer concerns, document vehicle issues, and accurately write repair orders.
- Recommend maintenance services and repairs based on manufacturer recommendations, vehicle condition, and customer needs.
- Present repair estimates, explain recommended services, and obtain customer authorization.
- Communicate with customers about repair progress, additional recommendations, and completion times.
- Work with technicians and service management to support efficient workflow and timely vehicle delivery.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Meet or exceed individual and department goals for customer satisfaction, sales, and productivity.
- Maintain accurate records and ensure repair orders are completed properly.
- Deliver a seamless experience from vehicle check-in through vehicle delivery.
Benefits
- Competitive compensation with performance-based earning potential.
- Comprehensive benefits package.
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holiday benefits.
- Employee vehicle purchase and service discounts.
- Professional development and career advancement opportunities.
- Supportive, team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
