Service Advisor Jeff Wyler Acura of Dayton, Ohio
About The Position
Jeff Wyler Acura of Dayton is seeking a motivated, customer-focused Service Advisor to join its service team. The Service Advisor is the primary point of contact between customers and the service department, creating a positive customer experience while identifying customer needs, recommending maintenance and repairs, and communicating clearly throughout the service process. The role involves coordinating with technicians and service management to support efficient workflow and timely vehicle delivery. The ideal candidate is personable, organized, sales-driven, and committed to outstanding customer service.
Requirements
- Strong communication, interpersonal, and customer service skills.
- Ability to build rapport and establish customer trust.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Comfort recommending and selling automotive maintenance and repair services.
- Basic understanding of automotive systems and maintenance recommendations.
- Computer proficiency and ability to learn dealership management systems.
- Positive attitude, strong work ethic, and willingness to work as part of a team.
Nice To Haves
- Previous automotive service advisor experience is preferred.
Responsibilities
- Welcome customers and provide a professional, friendly, personalized service experience.
- Listen to customer concerns, document vehicle issues, and accurately write repair orders.
- Recommend maintenance services and repairs based on manufacturer recommendations, vehicle condition, and customer needs.
- Present repair estimates, explain recommended services, and obtain customer authorization.
- Communicate with customers about repair progress, additional recommendations, and completion times.
- Work with technicians and service management to ensure efficient workflow and timely vehicle delivery.
- Follow up with customers to check satisfaction and build long-term relationships.
- Meet or exceed individual and department goals for customer satisfaction, sales, and productivity.
- Maintain accurate records and ensure repair orders are completed properly.
- Provide a seamless experience from vehicle check-in through vehicle delivery.
Benefits
- Competitive compensation with performance-based earning potential.
- Comprehensive benefits package.
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holiday benefits.
- Employee vehicle purchase and service discounts.
- Professional development and career advancement opportunities.
- Supportive, team-oriented work environment.
- Opportunity to represent a respected Acura dealership and automotive group.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
