Service Advisor

Swickard Lynnwood P, LLC d/b/a Porsche Seattle North•Lynnwood, WA

25d•$50,000 - $150,000•Onsite

About The Position

Porsche Seattle North, part of Swickard Auto Group, is hiring a Service Advisor in Seattle, Washington. The role is the primary point of contact for guests throughout the service process, from vehicle write-up through return. The advisor communicates Porsche repair findings and recommendations clearly, prepares accurate estimates, sets realistic timelines, and coordinates service workflows with technicians and parts. The position focuses on building trust, delivering a professional Porsche-standard guest experience, and developing long-term relationships with returning guests. Candidates with service advisor, hospitality, or other guest-facing experience are encouraged to apply. Porsche or European luxury brand service experience is a plus. The role requires organization, attention to detail, clear communication, comfort with DMS platforms or the ability to learn them, and a valid driver's license with a clean driving record. The stated on-target earnings are $50,000–$120,000+ per year. Paid Porsche manufacturer and product training is offered, along with benefits and potential career growth into senior advisor and service management roles.

Requirements

At least one year of service advisor, hospitality, or guest-facing sales experience is preferred; candidates from luxury hospitality, high-end retail, or comparable backgrounds are encouraged to apply.
Clear, composed communication and the ability to earn guest loyalty through preparation, accuracy, and honest follow-through.
Strong organization and attention to detail.
Self-motivation and a genuine drive to build a long-term book of returning guests.
Comfort with DMS platforms or ability to learn them quickly.
Valid driver's license and a clean driving record.

Nice To Haves

Porsche or European luxury brand service experience.
Experience in luxury hospitality, high-end retail, or comparable guest-facing work.

Responsibilities

Serve as the primary guest contact throughout the service process, from write-up through vehicle return.
Explain technical repair findings on Porsche vehicles in clear terms and make honest recommendations to earn guest authorization.
Prepare precise estimates, set realistic timelines, and follow through on commitments.
Coordinate with technicians and parts to keep repair workflows efficient and on schedule.
Identify and present additional service recommendations that support guest safety and vehicle performance.
Deliver a consistent, professional Porsche-standard guest experience that encourages owners to return.
Maintain accurate records in the DMS and comply with documentation and compliance standards.