Service Advisor

Nucar Northern New England • Tilton, NH

14d • Onsite

About The Position

DCD Nucar AutoMall of Tilton is seeking a Service Advisor to join its busy team. As a front-line employee, the Service Advisor provides customers with service, consultation, and explanations of required vehicle services. The role involves coordinating repair work between customers and technicians, preparing estimates and invoices, and helping streamline workflow in the automotive repair departments. The posting describes a Monday–Friday schedule with no weekends and emphasizes work-life balance, while also noting that extended hours and weekends may be required when needed.

The company states that advisors earn $70,000 or more, with top-grossing Service Advisors earning over $100,000 per year. Compensation includes competitive pay and bonus opportunities. The role offers a team-oriented workplace, opportunities for career advancement, and a range of insurance, retirement, leave, and other benefits.

Requirements

• Reliable, motivated, and driven to deliver quality workmanship and a superior customer experience.
• Willingness to learn and use new skills.
• Values a strong team-based workplace.
• Flexible, patient, and calm in a fast-paced environment.
• Focused on meeting goals and targets.
• Excellent customer service and time-management skills.
• Ability to work extended hours and weekends when required.
• One to two years of retail customer relations and/or customer service experience.
• Strong attention to detail.
• Strong interpersonal skills and ability to build and work as part of a team.
• Ability to work well under pressure in a fast-paced, changing, high-volume environment.
• Current, valid driver's license.
• High school diploma or equivalent.
• Extensive knowledge of the automotive industry and parts.
• At least one year of previous service or advising experience.

Nice To Haves

• Previous experience in the automotive trade or a passion for parts and mechanical knowledge.

Responsibilities

• Greet and communicate with customers about all aspects of vehicle repairs.
• Create work orders and arrange bookings, communicating repair needs to technicians.
• Provide estimates to customers and finalize invoices.
• Streamline workflow in the automotive repair departments.
• Maintain and follow the safety program.
• Perform other duties and functions as directed by management.

Benefits

• Competitive pay
• Individual and team incentives, including production bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability
• Company-paid life insurance
• Pet insurance
• 401(k) with company contribution
• Paid vacation, personal days, and holidays
• Customer and recruitment referral bonus programs
• Career advancement opportunities
• Employee discounts on sales, parts, and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED